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5 Quesitons to Ask Your Computer Repair Person

By Edited Oct 16, 2016 1 0

As computers become more and more a part of our daily lives, so does the need for quality computer repair people.  The growing demand has sparked an increase in the PC services business.  As a result, there are a lot more folks out there claiming that they are qualified to fix your computer. 

Unlike HVAC repair or plumbing repair, computer repair is one of a few services that isn't regulated and doesn't require any formal licensing.  This means you must be extra diligent when hiring someone to take a look at your machine.  Many people rely on their PC to do important tasks and replacing one can be a huge investment.  That makes it important for you to choose your technician carefully.   Before you hire a repair tech, ask them the following questions to make sure you're getting the most qualified person for the job!

What certifications do you hold?

While there is no formal education or licensing requirements for computer repair techs, there are some standard certifications that a competent technician should have.  The most basic certification is called A+.  Passing the A+ test means that the tech has a general and broad knowledge about how PC hardware and software work.  If you have more specialized needs, like server, printer, or network repair, make sure your service provider has the relevant training for that specialization. 

How much practical experience do you have?

More important than training is practical experience.  Nothing beats time in the field for computer repair.  The more experience in day-to-day PC work, the better.  Look for a tech to have at least 5 years of practical experience with 10+ being ideal. 

Do you work for a company or are you a one-man show?

It's important to understand where this tech is coming from.  If they are an employee in a large corporation, sometime the service might not be as good because they may be inexperienced and they do not bare the personal responsibility of your computer's wellbeing.  Conversly, someone who is either a one-man shop or works in a small company may be more inclined to want to do a good job knowing that your repeat business will directly influence his or her bottom line.

Do you have liability insurance?

This is important in case there is any physical damage don to the property or to you while the tech is on-site.  If they do not have the proper liability insurance then you may end up in a legal battle in order to get compensation, or worse, just paying for the tech's mistakes out of your pocket.

Do you have a warranty or guarantee on your services?

This is important if their repair job doesn't completely fix your issue or the same issue returns after the tech leaves.  Most reputable computer repair businesses have some sort of warranty period or guarantee of their work.  Not only does it give you peice of mind, but it ensures the technician performs the best job possible the first time.



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