5 Tips For Coaching Employees
Coaching Employees is an incredibly crucial part of what we all do as managers. Successful coaching is often the difference between success and failure. Here are five hints to help you develop into an even better coach than you are already.
1) Find out the things they don't know - Coaching employees doesn't just consist of one morning devoted to coaching on one subject. It is on-going and in a sense, never truly ends. You may have trained your staff many times on particular themes yet coaching is by no means time misspent. The essential thing is that you're able to assess what exactly it is they do not understand and then train them accordingly.
2) Pay attention - Following on from the first point is the idea of possessing 2 ears and just 1 mouth. Also referred to as paying attention! With regards to coaching, telling is most certainly not selling. Rather than constantly hurling information at the employees, question them about what they know with regard to particular themes. Encourage them to show you the correct approach to working on certain jobs. Listen to everything that they're telling you and more specifically to what they're not telling you and coach your team with that in mind.
3) Do not take over - In time sensitive circumstances it can be quite inviting to take over from a member of your team that is struggling to accomplish a particular task. Don't! This is exactly the time when you need to coach. It can be really challenging, particularly when there are customers waiting but ultimately you will reap the benefits.
4) Make time - Even though training and coaching are not exactly the same notion it is important you make time for training each week. You have to organize a time specifically to train and provide the relevant support materials and there ought to be no interruptions, particularly from clients. This training session ought to be the spring-board for all the coaching that takes place afterwards and ought to provide everyone with a central point to return to.
5) Try to be a mentor - When coaching you have to think less like a manager and more like a mentor. It is not necessarily about what's right and what's wrong; it can be about simply helping your staff to understand the correct way of doing particular tasks and how to make the right decision under pressure. Think Yoda and Obi Wan and you'll be well on your way.
Coaching employees is an important resource in helping your team reach their potential. Try to use as many of these ideas as you possibly can and your team will be better coached and more motivated as a result!