Advantages of Using the Avaya IP Phone System

0 Comments | Rating: 0 | |

The Avaya IP Office is a comprehensive phone system designed for small and medium-sized businesses that allows employees to communicate more effectively and efficiently. Businesses considering a new office phone system should consider the following advantages of implementing an Avaya IP Office system:

Stay Connected Anywhere – Avaya IP Office gives remote and traveling employees the ability to work from anywhere. Employees can place and receive calls from their laptop with an internet connection using their own office phone number. In addition, employees can route calls to and check voicemails from directly from their mobile phone and access centralized communication resources no matter where they are.

Rich Features – Avaya IP Office offers a rich suite of features designed to help companies streamline and improve communication. Features include caller ID display, call tagging, and direct dialing. Auto-attendant allows calls to be answered after hours or when employees are out of the office.

Scalability – As your business grows, Avaya IP Office offers scalable solutions that grow with your business. Additional extensions and features can easily be added to support future growth without any costly upgrades.

Improved Customer Service – Avaya IP Office allows user to setup an automated attendant that helps properly route calls so customers can get quickly get the help they need. Employees also have the ability to instant message one another and conference in on calls in order to help resolve customer issues in a timely manner. Such features allow companies of all sizes to significantly enhance the overall customer service experience.

Connect Company Sites – For business with more than office or location, Avaya IP Office can integrate all company communications using one centralized command center. Employees can call other employees no matter their location simply by dialing a three number extension.

Assess Customer Service – With features such as call recording and reporting packages offered through Avaya IP Office, businesses can assess their current customer service and pinpoint areas of improvement.

Integrate Existing Applications – With the implementation of the Avaya IP Office, businesses can easily integrate applications they already use such as Microsoft Outlook and CRM tools.