A casino provides a wide range of work, which requires different levels of qualifications for the personnel. These range from casino floor jobs to gaming manager jobs, cocktail waitress jobs, front desk employee jobs, table-game operator jobs and casino dealer jobs. The job of each casino employee largely revolves around the general maintenance of the casino and the running of the casino's daily operations to ensure that games run smoothly and customers get good service.
For non-technical casino jobs, one needs at least a high school diploma and to be at least 21 years old.A casino dealer and pit boss are required to have a college diploma from a casino school and relevant experience.Professional positions like accountancy, front desk operators and human resource management require relevant Bachelor's degree certificates. The minimum requirements for a casino project manager and gaming manager jobs is a Bachelors degree in information systems and business management. A Bachelor's degree in hospitality or hotel and institution management is an added advantage for any casino job position.
Casino employees must obtain licensing from a regulatory body such as the Casino Control Board or the Casino Control Commission. In order for a game dealer to get a license, he is required to undergo criminal and financial background checks.
Responsibilities and Duties
A gaming manager walks around the game table to ensure table operations are conducted properly and house rules are being adhered to by all players (see Reference 2). A casino dealer runs table games like craps, roulette and blackjack. The dealer dishes out cards, holds dice and runs machines. The dealer also monitors players' betting and actions on the table. He also makes sure that betting and pay-outs for winning plays are correct (see Reference 1).
A table-game operator holds the dice, allots play chances and executes play for games on offer within the casino. He explains rules to each player and receives bet amounts. He also confirms the names of game winners to the gaming managers for pay-outs, discounts or award of complementary prizes.
A casino project manager develops project plans and schedules for assigned projects. He communicates directly with customers, vendors, suppliers and staff in planning and management of project activities. He also ensures the projects run within the budget, are completed on time and are progressing according to plan.
A gaming manager should have managerial skills and knowledge in resource allocation, resource modeling and coordination of people and resources. He should have a working knowledge of math, communication processes and customer service (see Reference 2). A table operator and a casino dealer require knowledge of the various games such as poker games, baccarat, pai gow, craps roulette and blackjack. Table operators as well as casino dealers need to have good communication skills as well as good customer service skills. They also need to be good in math especially algebra, calculus, addition and subtraction of figures.A casino project manager should have strong oral and written communication skills as well as customer service skills because his job requires him to write reports regularly, makes presentations and interact with people on a daily basis. He should possess strong analytical, problem identification and problem solving abilities.
A gaming manager, table operator and casino dealer are required to run games twenty four hours a day, seven days a week. They should therefore, expect to work during odd hours, weekends and holidays.They mainly work in shifts. Casino jobs may be physically and mentally stressful. Employees may get involved in confrontations with clients now and then. A casino project manager mainly works from an office and interacts with a wide variety of people in the gaming industry while carrying out projects.
Salaries for casino jobs vary according to the job description, casino and location. A gaming manager earns $41,271 to $84,441 per year according to PayScale). A casino project managers' average salary is between $86,000 to $118,000 per year.Change Booth Cashiers earn $12.31 an hour while Gaming Dealers get $7.50 an hour. Blackjack dealers make $ 14,377 per year on average. All these figures are as of July 2010.
Gambling is only legalized in certain states, therefore casino job opportunities are bound to be more in states such as Iowa, Indiana, Michigan, Illinois, Louisiana, Nevada, Colorado, South Dakota, Mississippi, New Jersey and Missouri (see Reference 3). There is a likelihood of more states legalizing gambling hence, casino jobs are set to increase in future.