In view of the numerous wireless carriers, consumers often wonder how to choose a cheap cell phone service provider. Many discount providers have emerged, giving consumers more choices and options. Discount services generally offer significant lower rates than their counterparts. However, discount, or cheaper, doesn’t necessarily mean better. If you’re shopping for a discount cell phone service, there are some factors to consider first.
Cheap Cell Phone Service and Customer Service
While discount wireless plans could save you money, customer service is often not one of their strengths. If you’re considering a cheap cell phone service, put their customer service department to the test. Take note of the following factors:
- Call their 800 number and see how long it takes to contact a live person.
- Do the customer service representatives appear knowledgeable?
- Does the company provide an option to chat online?
- Does the carrier have physical locations in your area?
- Are the associates at the local store helpful?
Discount Cell Phone Service and Customer Complaints
Perform an online search. Enter the company’s name followed by the term “fraud” or “complaints.” Another option is to contact the Better Business Bureau.
Look for billing complaints. Some cell phone carriers (discount and non-discount services) have the reputation of adding fees and jacking up the bill. Other companies are guilty of continuing to bill for services, even after the customer has terminated the service. Number of dropped calls and roaming charges are other factors to consider.
Cheap Cell Phone Service and Cell Phone Plans
On the positive side, some discount providers offer Internet access, messaging/texting and GPS usage for one low monthly rate. A no-contract plan is another factor that attracts customers to cheap cell phone service providers.
If you choose the right carrier, a cheap cell phone service could help you save money. However, you may need to deal with some inconveniences. The cell phones that such companies carry are not always the best quality. Depending on the company, you might not receive reliable customer service when you need it. On the other hand, if saving money is important to you, a cheap cell phone service might be an option.
Copyright © 2011 Ana Jackson. All Rights Reserved. Reproduction in whole or in part constitutes plagiarism, is illegal and strictly prohibited.