ProsMake money online while working from home
Work tasks vary in difficulty from extremely general to complex
ConsTask instructions are not always clear
Appeal process discourages use
Amount of available work is low
Credential testing is seldom available
The CloudCrowd application on Facebook offers users a chance to perform various online tasks for money. A link shows the work available. Registered users click on particular tasks, follow the instructions and get paid.
Many of the available work items are for web sites. CloudCrowd clients require various online edit tasks to improve the quality of their content. Some of the work involves proof reading text articles, providing opinions on image quality or transcribing of recipes. CloudCrowd offers their clients verification of work. This gives users the chance to review other users' work for a small payment as well.
Many of the work tasks are quite easy and require little skill. These tasks pay very low amounts to the user, perhaps 1 to 3 cents each. Other tasks are more involved, such as recipe updating. These take more time and pay 75 cents each. Still others involve translation services from one language to another. These tasks pay the most but require the user to achieve appropriate certification first.
Some of the work available is fairly specialized. Edit and translation work, for example, require a higher level of compentency than the mundane image tagging work. In order to pre-approve workers on these tasks, credential tests must be successfully completed prior to them beginning work. The user selects the credential test, follows the instructions and submits their result. In the case of a translation test, a passage in one language will be shown which must be translated by the user into another language. If the test is accepted, then the user is given the credential. Future jobs requiring that credential are then available to the user. For some reason, the credential tests may be attempted once only.
Users gain credibility points when they complete work. For each item completed, an increase in points is given. Over time, the number of points can rise. Various work tasks require users to have a minimum credibility score. Even low paying tasks can boost user points. Unfortunately, there are penalties given if work does not pass a subsequent review. These involve the forfeit of the payment received for the task and a credibility cost. A few points may be deducted or the level of points is reset to 25. This low level will render a lot of work out of reach of the user. As well, after this penalty is assessed, the user is placed on probation. Subsequent penalties can suspend the user completely. There is an appeal process that can help gain back points, but it is not without trouble.
If a user suffers a loss of payment and points, they may appeal. Using a special screen, reasons for appeal are entered and submitted for review. The user has 7 days to appeal a ruling. Unfortunately, only one appeal is allowed at a time. Each takes between one and three days for resolution. This limits the possible recourse of the users which is quite unfair. If an appeal is denied, the user must wait 30 days before submitting another. This has the effect of automatically negating all other avenues of appeal for the user. To CloudCrowd's credit, the appeal board seems reasonable and willing to overrule the original penalty when shown a valid case.