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Computer Support Specialist Job Description

By Edited Jan 31, 2016 0 0

They are technical troubleshooters, as well as their amounts are growing. That's great news for distressed computer customers.

Nearly every computer user encounters an issue from time to time, be it the disaster of the crashes hard disk or even the annoyance of the forgotten password. Many people attempt to solve the issue by themselves. Others seek the assistance of employees educated to resolve technical problems, setbacks, and glitches. These employees are classified as computer support specialists.

There have been a lot more than 400,000 computer support specialists employed in the U . s . States in 1998. Based on the Bureau at work Statistics (BLS), the occupation is forecasted to become among the quickest growing within the next decade--a lot more than doubling in employment between 1998 and 2008.

These jobs is going to be filled by both recently trained and existing computer support specialists who always keep their abilities current. This short article describes what computer support specialists do, what their employment outlook is, just how much they earn, and what training they require.

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Description of the Work

The explosion laptop or computer use has produced a higher interest in computer support specialists to supply technical assistance, support, and advice to clients along with other customers. This group includes tech support team specialists and help-desk specialists. These troubleshooters interpret problems and supply tech support team for hardware, software, and systems. They answer telephone calls, evaluate problems using automated diagnostic programs, and resolve recurrent difficulties. Support specialists may go either inside a company or any other organization or directly for any computing devices or software vendor. Progressively, these technical professionals give customer care as companies for help desks or support-services firms.

Tech support team specialists. These troubleshooters assist an organization's computer customers, a lot of whom are nontechnical employees, when these customers encounter computer problems they can't resolve by themselves. Tech support team specialists install, modify, clean, and repair computer software and hardware. Additionally they may go on monitors, keyboards, ink jet printers, and rodents.

Tech support team specialists answer telephone calls using their organization's computer customers and could run automatic diagnostic programs to solve problems. They might also write training manuals and train computer customers about new computer software and hardware. Additionally, tech support team specialists oversee the daily performance of the company's personal computers and evaluate software packages for effectiveness.

Help-desk specialists. These employees assist computer customers using the inevitable software and hardware questions not addressed inside a product's instructions. Help-desk specialists area phone calls and e-mail messages from clients seeking assistance with technical problems. In reacting to those demands for guidance, specialists must listen carefully towards the customer, request inquiries to identify the character from the problem, after which with patience walk the client with the problemsolving steps.

Because help-desk specialists deal directly with customer issues, companies value them like a supply of feedback on their own items. Most computer support specialists begin as help-desk specialists.

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Working conditions

Computer support specialists normally operate in well-lit, comfortable offices or computer labs. They often work about 40 hrs per week, but that could include evening or weekend work when the employer requires computer support over extended hrs. Overtime might be necessary when unpredicted technical problems arise. Like other employees who type on the keyboard for lengthy periods, computer support specialists are inclined to eyestrain, back discomfort, and hands and wrist problems, for example carpal tunnel.

Computer support specialists interact with lots of different computer customers in responding to questions and giving advice. Individuals who act as consultants are from their offices most of the time, investing several weeks your client's office.

As computer systems expand, more computer support specialists may have the ability to connect with a customer's computer remotely using modems, laptops, e-mail, and also the Internet to supply tech support team to computer customers. In such instances, computer support specialists would reduce and sometimes eliminate visit the customer's place of work.

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Employment Outlook

Computer support specialists held about 429,000 jobs in 1998. Even though they labored in an array of industries, nearly one-third were in the industry services industries, primarily computer and information systems services. Other industries that employed substantial amounts laptop or computer support specialists include banks, government departments, insurance providers, educational facilities, personnel supply services, and wholesale and retail suppliers of computer systems, equipment for your office, home appliances, and residential electronics. Many computer support specialists also labored for producers of computer systems along with other equipment for your office as well as for firms making electronic components along with other add-ons.

Companies laptop or computer support specialists vary from startup companies to established industry leaders. Using the ongoing growth and development of the web, telephony, e-mail, along with other communications, industries not typically connected with computer systems--for example construction--need computer support specialists. Big and small firms across all industries are generally growing or developing personal computers, creating an instantaneous requirement for computer support specialists.

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The occupation laptop or computer support specialist is forecasted to become the 2nd quickest growing occupation within the 1998-2008 decade. Employment is anticipated to improve considerably faster than average as technology gets to be more sophisticated and organizations still adopt and integrate it. Growth will still be driven by rapid gains in computer and information systems services, that is forecasted to become the quickest growing industry within the U.S. economy.

The falling prices laptop or computer software and hardware should help companies expand their computing programs and integrate new technology to their procedures. To keep an aggressive edge and operate more cost effectively, firms continues to demand computer experts who are generally experienced in the most recent technology capable to apply fraxel treatments to satisfy the organization's needs.

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Interest in computer support specialists is also likely to increase due to the rapid pace of enhanced technology. As computer systems and software be complex, support specialists is going to be required to provide technical help clients along with other customers. Talking to possibilities for computer support specialists should also keep growing as companies progressively need assistance controlling, improving, and designing more complicated personal computers.



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