Many times in life you will have to obtain the results that you wish and it may be a difficult task. At a work setting, it may be extremely difficult as you are not only trying to change your habits, but your co-workers habits as well. For the purposes of illustration, I chose an electronic store I used to work with. The setting is a retail environment located within a small strip mall location. The main reason behind my choice of this establishment is because while I worked there, the standard of controls was over used and actually led to a lose of qualified sales personnel. The stores' sales diminished over time and customer service suffered. To me, it is important for sales to stay high and for customers to be happy in order to obtain the best business. Not setting these goals may cause your business to go downhill. In order to get the controlling results that you wish for, you must take action.
The proper functions of controlling do relate to other areas pertaining to the functions of a supervisor. The areas of interest that are affected include: planning, organizing and leading. By far the function most affected would be the area of leading. Proper leadership cannot be effective without a thorough application of good controlling techniques. The extremes, micromanaging employees and very few control mechanisms create a situation that causes either lack of respect for the supervisor or too much time and energy applied to situations that do not require the resources.
To better address the situation that I worked under, I would have suggested these three types of controls and benchmark techniques. A form of a written procedure. Similar to a performance standard. This could include store information obtained from last year's sales totals. Broken down into a monthly analysis, it would form the basis for a monthly achievable sales quota. The quotas could then be set and columns could be applied so as to actually make comparisons. A well written set of policies and procedures that would provide the employees with a set of general guidance guidelines. This control could then be used to set up day to day activities and would free up time for the supervisor to perform other much needed duties. And thirdly, a set of specific operating procedures that would address the step by step performance of a particular task, such as how to return an item, when a refund is honored, and when to apply a restocking fee to open merchandise. This benchmark technique and type of control would help prevent the micromanaging of certain situations and provide a clear and concise way of handling certain store situations. The added benefit comes with empowering the employee with the knowledge and skills necessary to perform certain functions without direct supervision. Higher rates of employee retention could be achieved and would help increase overall sales quotas by empowering the most successful employees. These are definitely some things to think about if you own a business or are in charge of a store.