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Creating a Perfect Customer Service Resume and Acing the Interview

By Edited May 10, 2016 0 0

As those who are hunting for a job now know, the competition for every advertised position is fierce. In order to stand out from all the qualified candidates applying for each open position, it is vital that you create a compelling customer service resume that highlights your experience in the best possible light. Whether you are a veteran of the workforce or a new college graduate, finding a way to set yourself apart from the pack is crucial.

Using a Letter Template To Your Advantage

Though your resume is a good reflection of what you have done up to this point, there is perhaps no tool that is more useful to the job hunter than the cover letter. This is the biggest opportunity to show who you are, and how your unique experiences will bring great value to this position. When writing your letter, make sure that it adheres to all grammatical and formatting conventions, as even the smallest error could disqualify you from a position.

Credit to Keith Williams

In addition, be sure to address the specifics of the job advertisement in the content of your letter. Showing that you understand the opening and what the job will entail will give you a leg up on the competition and help get you in the door for an interview. If your resume is light on experience, use this cover letter writing opportunity to share how your volunteer or class work makes you uniquely prepared for this opportunity.

Acing The Interview

After you have submitted a great customer service resume and cover letter, it is likely that you will be called in for an interview. The best way to calm your nerves and do your best is through practice interviews before the big day. There are many resources online that will give you a sample of questions that you should expect and ways to answer them with style and grace.

It is also important to be prepared for what is known as competency based interview questions. These questions are designed to test how you would respond to real world situations in the customer service field. Remember to keep all your answers positive and productive. If you have never encountered a situation like the hypothetical before, try to think of a way that your past experience in another area might be relevant. Keep in mind that this is not just an opportunity to showcase how you would respond to difficulties in this job, but also to show off what you have accomplished in the past.


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