Dealing with difficult people can be very challenging, to say the least. Whether you're at the workplace, out in public, or at your place of work, it can get the best of anyone. It seems that in today's world, courtesy has taken a back seat to brash, abrasive attitudes. If you are dealing with difficult people, especially on a daily basis, you should know that there are some things you can do to make it a little bit more bearable. It can really help improve your day, your work performance, and your overall quality of life. We all have trouble dealing with difficult people from time to time, so you may as well do the best you can to cope.
The other person's point of view:
Sometimes, dealing with difficult people is easier if you try to put yourself in the other person's shoes. Does the person have a good point, even if they way it's beings stated is discourteous. While it may be hard to get past a poor attitude, you may have better luck dealing with difficult people when your try to look at things from the other person's point of view. The old saying, don't judge someone until you've walked a mile their shoes, makes a lot of sense. Sometimes, simply seeing where the other person is coming from can make dealing with difficult people a lot easier to handle.
Check your attitude:
Dealing with difficult people is clearly a difficult task. In fact, it can be so hard that even the most easy going, cheerful and friendly folks have a hard time keeping their own attitude in check. If you can, try to maintain your composure at all times. Failure to do so may make the situation even worse. If you find your own attitude slipping, take a step back, at least mentally, to calm yourself down. Dealing with difficult people only becomes more difficult when you are angry or frustrated. If you don't keep your attitude positive, the person you're having trouble with may wind up viewing you as a hard person to talk to and be around. This isn't what you're going after, you want to be the professional one.
For many, it's almost hard to be mad when you have a smile on your face. For this reason, keeping a smile on your face is key when dealing with difficult people. Smiling is almost contagious, in many instances. Take a look at the workers at a store, for example. If you enter a store that has friendly, courteous staff, it's almost hard to get angry when you have a problem. The same can be said of everyday dealing with difficult people. Of course, there are some times that it just isn't appropriate to wear your smile. In these cases, it's even more hard dealing with difficult people.
Sometimes, a ho-hum, oh well attitude is just what the doctor ordered for dealing with difficult people. The work place is a great example. If you finding yourself dealing with an unruly guest, simply telling yourself that you're going home in a few hours is just the thing you need to get through the day. I know that I use this mental attitude from time to time, being careful not to let it show on the outside when not appropriate. There are times that dealing with difficult people is actually easier when you let the person you're having problems with know that you just don't want to hear their negativity. Be sure you don't take a who cares attitude too far when you do this, or your work performance may suffer. Dealing with difficult people is sometimes more of a state of mind than anything else.
Communicating your problems:
If you have trouble with a specific individual, in some cases it may be appropriate to simply talk about it. Dealing with difficult people is sometimes easier when things are out in the open. For example, if you are having problems with a fellow worker, you could just talk, politely about the problems. If the person is always negative, let them know about it. The key with this is being polite and courteous. There is no need at all to be mean about something like this. Sometimes is best to talk about your problems when dealing with difficult people.
Make small talk:
Sometimes dealing with difficult people can be made easier with some simple small talk. If you are having troubles with your fellow workers, some chit chat about anything other than work can do wonders. Don't be afraid to share something positive that's going on in your life. Dealing with difficult people can sometimes be overcome with idle conversation. When you attempt to use this method, it's usually wise to focus on the positive, not the negative. Talk about something you did with your family that was fun. With a little luck, you'll be able to reach some sort of common ground. When dealing with difficult people, it helps if you can find a way to relate to each other.
Grin and bear it:
Sometimes this is the only real way to deal with difficult people. Some will always be angry and discourteous. For those individual's, you may not be able to take it any other way. This isn't something that should be used for too terribly long or often. It's simply something to use on those ever ornery, mean folks that you just cannot tolerate.
Mix and match:
All situations are a little different. For this reason, dealing with difficult people methods can be used in conjunction with each other. You may need to use a combination to really get by. All of the methods listed can be used together.
As you can see, there are some ways that you can make dealing with difficult people a little easier to handle. While there is no perfect solution, you do have options. There are plenty of other methods out there, so check them out. Sometimes it takes a combination of methods to really find what works the best for you, when dealing with difficult people.