Proper workforce training is essential to achieving business objectives. You need a highly trained workforce in order to deliver quality to your customers and thus make your business grow. Simply put, training gives your employees the tools they need to do good work.

Here I am going to let you in on three basic strategies that you can adapt to your needs. It is imperative that you shouldn't simply adopt a single strategy. Each tactic has its own advantages and disadvantages. What you should try to develop is a blended training strategy - using each trick where and when it is needed.

General Education

In any organization there are fundamentals that every employee should know. General Education focuses on these fundamentals and teaches information that is applicable to a wide variety of situations. Even if they aren't dealing with a particular area directly the understanding of how the organization works as a whole enlightens them as to how their work affects everyone else. This type of training is established as a series of training sessions. It should cover a wide area of basic information and focus on long term retention. Given its nature it should be initiated before other training initiatives.

Applied training

More advances skills will also be needed by your workforce. On top of a broad base of knowledge they will also need specialized knowledge that is specific to their duties. Applied training provides in-depth information that is specific to a particular business process. It needs to be hands on and applied so that the employee can integrate the logic behind what they are doing. This training should customized for each employee, or if this isn't practical, for each employee role.

Just-in-time training

Training can be a huge investment in terms of time and money. With Just-In-Time (JIT) training you provide knowledge and 'how-to' guidance at the key moment the employee needs it. JIT training is excellent if the budget is tight or if you are just keen to get a new hire into the fray as soon as possible. It often takes the form of step-by-step instructions and should be designed with instant access in mind. This training isn't suited towards long term retention of information and shouldn't be used generally. It is more suited towards infrequently applied tasks or in environments that are highly dynamic and change often.

Inspired from: Huang, A. 2002. A three-tier technology training strategy in a dynamic busines environment. Journal of End User Computing, Apr-Jun, 14, 2, 30