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How To Troubleshoot an iPod That is Frozen or Won't Power On

By Edited Apr 11, 2016 0 1

If your iPod is frozen or just refusing to power on, make sure to try the steps in this guide before spending money on a repair or new iPod. The following tips could help you save money on buying a new iPod when it wasn't really needed. Even if you are still inside you warranty, this guide can prevent you from having to send off for a replacement and getting a refurbished iPod when yours was fixable.

Things You Will Need

An iPod, iPod usb cord, and a computer with itunes installed on it.

Step 1

Try Resetting the iPod: To reset your iPod first check the hold switch to make sure that it is not on then toggle it on and off just to make sure. There are different ways to reset your iPod depending on what model you have.
For the iPod Classic and Nano; press and hold the Menu and Center buttons for 10-20 seconds until you see the apple logo appear then release.
For the iPod Shuffle; simply turn the power switch from on to off then wait 5 seconds and then flick it back to on.
For the iPod Touch; press and hold the sleep/wake button and the home button for 10-20 seconds until you see the apple logo appear.
If you are able to power on the iPod after the reset then you should be good to go, but if you are not able to or the reset didn't work at all continue to step 2.

Step 2

Charge the iPod: If you were unsuccessful in your initial attempt at resetting the iPod then try charging it for 20-30 minutes. If you are charging it through the computer make sure to not let the computer sleep or hibernate during the charging period.

After you have charged the iPod for the 20-30 minutes you are going to try the reset again. Perform the reset the same way as described in step 1 only this time try it while connected to the computer. If you are still unable to power on or unfreeze the iPod please continue to step 3.

Step 3

Restore the iPod: If a reset doesn't do the job, your next best option is to perform a restore. Before you attempt a restore you should make sure that you have all your information from the iPod saved somewhere, as it will erase everything on it.
Now to restore the iPod you want to have it connected to the computer and showing up in itunes. On itunes you are going to click on your iPod on the left hand side of the screen, just under devices. This will load the summary page and towards the bottom of this page you will see the option to restore the iPod. Select the restore option and follow the prompts to start the process. A restore can take a long time, depending on how much data needs to be synced to the iPod. The entire process can take up to 45 minutes or more, so be patient and make sure you don't interrupt it.

If you are not able to see your iPod in itunes but can see it on your computer then you will need to reinstall itunes before being able to perform the restore.
If you are not able to see your iPod in itunes and also not able to see it on your computer then you can try another usb connection or try placing the iPod into disk mode.

Disk Mode
is only for the Nano and Classic versions of the iPod. To place them into disk mode press and hold the menu and center button until the apple logo appears and then quickly release those buttons and press the pause/play button and center button until the disk mode screen appears (has a big check mark.) After it is in disk mode try connecting to computer and performing the restore outlined above.

iPod touch owners can try putting the iPod into Recovery Mode which tries to force itunes to restore it. Recovery Mode is done by holding down the home button while the iPod is off and then connecting the iPod touch to the computer while continuing to hold down the home button. Continue to hold the home button until you see the "connect to itunes" screen on the ipod, at which time, itunes should pop up with a message to restore the iPod.

If you are still unable to get your iPod to show up in itunes or the computer and not able to perform the restore then you probably have a hardware problem which means you need a repair or a new iPod. If you were not able to take a charge or perform any of the steps outlined above, then you most likely have a dead battery or need a new iPod. Most of the time it is a better option to buy a new iPod, as a new battery or repair is almost the same price.

Tips & Warnings

Array
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Comments

Aug 28, 2011 9:06pm
esemchoy
Simple tips greatly helps things to be okay... Thanks for these tips.
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