Choosing a reputable, robust international payment provider for your e-commerce business can give you a competitive edge while allowing you to expand your business even further. If you are considering global payment services, here are six key features you should seek.
Things You Will NeedCredit Card
Secure Payment Processing
Considering the nature of your business, security should be your main priority when searching for the right service. Do they offer protection against credit card fraud, identity theft, and other security breaches?
Customer Service Options
Be wary of any services that only offer email support. Good, reputable global payment services should offer a myriad of customer service options including email and telephone support 24 hours a day.
Shopping Cart Compatibility
While most online payment providers offer compatibility with a wide array of shopping carts, confirm compatibility with your particular program before making your decision.
Many well-established payment services voluntarily adhere to the guidelines set forth by the Payment Card Industry Compliance Guide which entail rigorous security requirements for online payment service providers. PCI compliance ensures the provider you are considering offers a secure environment for you to store and transmit your customers' payment information.
While the cost of the services will obviously play a role in your decision, it should not be the sole deciding factor. Talk with a customer service representative who can explain in detail how payment works; do they charge a flat monthly fee? Percentage-based fees? Are there extra, hidden fees? Make sure you know the total cost before you sign with a provider.
Find out what kind of reporting is offered with each provider. Do they offer real-time reporting or reporting in batches and an administrative interface or platform for you to log into? Something else to consider is whether or not they offer integration with your current accounting program so you can easily integrate transaction reports.Determining what exactly your company needs will help you in picking a viable solution to help enhance the buying process for international customers.