How to Choose an Online Payment Gateway

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Simply stated, a payment gateway allows online retailers and merchants to accept credit and debit card payments on the Web. If you own an e-commerce website, here's how to select an affordable payment gateway that's right for your business.

Things You Will Need

Researching prospective service providers can take an ample amount of time and effort! Follow these steps to help you choose the right one!

Step 1

Is the provider PCI-complaint? That means the provider's security measures have been reviewed by a third-party and found up to par with industry standards. A secure, compliant payment gateway will ensure your customers' credit card and personal information will remain protected.

Step 2

Does the payment gateway offer a robust customer service platform? Good customer support is crucial so opt for a provider that offers a variety of ways to contact them and acquire help: email, telephone, online chat, etc. They should be responsive and attentive to all your questions and concerns and of course, available 24 hours a day, 7 days a week.

Step 3

Is it compatible with your shopping cart? It's likely you already have a shopping cart integrated with your website and since a provider must be able to work with your site's programming language, it's crucial you select a provider that is compatible as well. Ask all the payment gateways you are considering for a list of compatible shopping carts and if you have a site programmer or manager, ask for the input in helping you select the right one.

Step 4

Do they have the features you're looking for? Most online payment gateways will more or less have the same features so if there is something specific you need or want (such as fraud protection features or global payments) make sure they have it!

Step 5

Watch out for hidden costs and fees. Ask any prospective payment gateway for an itemized quote to show exactly what you'll be paying for and how much.

Step 6

Any payment gateways you are considering should offer a process that's completely automated to save you time, especially if you have a high volume of orders.

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