The days of simply picking up the phone to make or receive a call appear to be coming to an abrupt end, certainly within a business environment. While this system may have served us well for over a century, it is now evolving into something far more dynamic. Hosted phone services open up the doors to call tracking, recording and full attribution, providing a wealth of valuable data for businesses of all sizes.
So if you’re thinking about setting up a hosted phone service within your workplace, what should you consider?
Not all systems are the same. You can find packages that are developed to deliver good value and only offer limited levels of service, while there are also those that off premium support at a premium price. Your budget will usually dictate what you can actually afford, but it’s important to tailor your solution to ensure that it will provide optimal levels of service. After all, there isn’t much point in saving a few pounds if it means sacrificing the functionality you require.
As mentioned, your choice of provider can sometimes impact the type of hosted phone services that you receive. You should always look to find an established company that has a reputation for delivering quality results, including minimal downtime and flexible solutions. Again, you may have to pay a little more for this service, but ultimately this investment should pay dividends.
If you’re looking to implement a dedicated VoIP phone system, then you’ll need to have a decent broadband connection. Indeed, you may even require a dedicated line to ensure that downtime and interference is kept to an absolute minimum. After all, if you were to overload your bandwidth then you could potentially impact all aspects of your business – from computers to the phones. You can section off usage and allocate certain limits to avoid any kind of monumental meltdown, but it’s something that needs to be considered.
While most providers are able to implement hosted phone services with very little upheaval or downtime, it’s still important for you to factor in time for installation and training. If it’s a completely new system, then there may be elements that take a little longer to bed in and some users may require a little help accessing the data or services they need. Again, these types of teething issues should always be factored in; while you may experience no problems whatsoever, you don’t want to be left struggling purely on the basis of poor planning.
The good news is that you won’t simply be left with a pile of hardware and some vague instructions. Most service providers will provide technical help at every stage to ensure that the installation runs as smoothly as possible. This may even include an initial test and consultation to establish your needs and whether you have all the technology required to run the system effectively. It’s important that you heed any advice and take advantage of the assistance on offer, as this may well help you to enjoy a more effective phone system in both the short and long-term future.