VOIP Providers Can Save Hundreds of Dollars in Long Distance Charges
There are many ways to save money on your long distance bill, including buying the Magic Jack and other similar VOIP services and products. In case you have not yet heard of Magic Jack, it is a USB device that plugs into your computer's USB port and enables you to have access to a free long distance service. Free long distance is a great way to cut your expenses and save money. This long-distance service is accessed through the software contained within the Magic Jack USB port. For those who are skeptical, Magic Jack offers a free trial offer that allows you to try the USB port for 30 days without charge. If you are not satisfied with the Magic Jack at any time during your 30 day trial period, you can return the product to them, and won't lose any money. It is important to return your Magic Jack as soon as possible if you are not satisfied with it during your trial period, because Magic Jack takes your credit card billing information when you order the product and will bill your card automatically at the end of your trial period if you do not cancel. Unfortunately, contacting Magic Jack may not be as convenient as we would like, but it's still pretty simple to do. If you are looking for Magic Jack customer service information, you have come to the right place.
How To Contact Magic Jack Customer Service
I have heard that Magic Jack can be difficult to get a hold of when you want to cancel your free trial. Personally, I have not had any difficulty getting a hold of this company when I needed to. You can easily get live chat help on their website, www.MagicJack.com. There is also an automated form available to help you initiate the return and cancellation process that you can use if you don't like live chat support. You will need to have your order number, tracking number and credit card number that you used to initiate your free trial available when you fill out this form. If you do not have this information, you can initiate the live chat option underneath the form and a representative can assist you. You will eventually be issued a return authorization code, so that you can return your Magic Jack.
If there is one thing that I think Magic Jack could improve on, it would be the accessibility of their customer service. Unfortunately, there is no customer service phone number for Magic Jack, so you cannot call to speak with a person before during or after you make your purchase. For many of us who still prefer to do things “the old-fashioned way”, this can be a big turnoff. When you purchase a product and embark upon a free trial, it's always nice to know the customer service is just a phone call away if you need them. While most people do have a computer and Internet access on a daily basis nowadays, if your Internet goes down or your computer becomes inaccessible because you are say, traveling, you should not be restricted from reaching the company's customer service. Having said that, my experience with Magic Jack's customer service was good. They spoke good English (a rare commodity nowadays), were polite and helpful to me. But again, I can't help but feel that there should always be a customer service phone number to call, no matter what the business is. Actually, I find it a bit funny that a company that offers free long distance service does not have a customer service phone number for its customers to use when they need help or support. I guess we have reached the point in the age of technology where telephone customer services may be becoming obsolete.