With the advent of broadband connections, there are wide arrays of services and devices that will allow public and private agencies, small and large, the ability to connect remote offices back into the enterprise, regardless of their location. Based on the location of your central office and remote location, you will need to determine which service provider would be able to satisfy your connectivity requirements. Therefore, before executing the following instructions, you will need to have verified that the location can be serviced by your local service provider as well as making sure you already have an account with AT&T Network-Based IP VPN Remote Access (ANIRA) services.


The preparation process will happen one of two ways: 1) an order is placed with AT&T NetGate where the configuration of the device takes a majority of its configuration via Dynamic Host Configuration Protocol (DHCP), or 2) an order is placed with AT&T NetGate services where the configuration of the device has a majority of its configuration statically assigned by the service provider. Static information will be predefined by the agency, appropriate to the current network topology. A NetGate service manager will make contact with you to complete a spreadsheet that will help him/her configure the device before it is shipped to the site for installation.


The installation of a NetGate device is straight-forward (plug-and-play). However, in the event that you will need assistance from AT&T, the device will return a default address of and will inform you to contact the service desk at 1-800-727-2222, option 3 (NetGate), option 3 (Netgate). The technician can verify such things as the installation address and whether or not the device has a configuration. In the event that the device has not been provisioned for use, you will need to contact your NetGate service team to have the device activated before it can be used onsite.


After a broadband connection has already been setup, take the NetGate to the site and connect it directly to the aDSL modem. If the DSL device is through AT&T, the modem should be configured for PPPoE. If the box is provided through another vendor then the setup will be static. You will connect a company workstation to the NetGate and this device will then build a secure VPN tunnel back to NetGate router located at the central office.

Should you consider such connections, you will need to plan to address how the service will be paid for as well as who will be responsible for visiting the site in the event of a connection issue. Surely, if the company is large enough, Service Level Agreements (SLA) will need to be defined. Otherwise, ANIRA would be a sensible way to securely connect remote offices back to the main office. Go, Remote Access!