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Should I Change Mobile Service Providers?

By Edited Nov 17, 2015 0 0

Service Provider - Which One?

There are many mobile service providers in the UK. From the big three, T-Mobile, Vodafone and O2, to smaller companies like Orange, Three and EE. Knowing which company to go for is a complicated business, and once many people have chosen an operator they like to stay with that company. However, there are benefits to switching providers. Today we're talking about how the process of switching operators works, why you might want to switch, and why you might want to stick with what you have. So if you're wondering whether or not changing operators is a good decision for you, keep reading...

Why You Might Want to Switch...

There are two reasons that switching operators might be a good idea for you. The first is, rather obviously, if you're not satisfied with the current level of service that you're getting, either because of customer service issues, price or reception problems, then switching providers will probably leave you more satisfied. But secondly, there's a fair chance that you're going to save some money by switching operators. This is because of competition on the market. Because there are so many operators, companies are forced to offer special deals and discounts to encourage new customers to sign contracts with them, rather than signing up with another company. Once a contract is signed though, operators count on the fact that most people don't switch companies and stick with what they've got. This means that many of the best deals and prices are reserved for new customers only. And it's not at all uncommon that a second contract ends up costing your more than your first contract did, simply because you've lost your new customer benefits. The obvious way around this is to switch operators at the end of your contract and get new customer status and deals with another operator. It's perfectly possible that you will either get the same services at a lower or price or more services for the same price by using another provider.

Why You Might Not Want to Switch...

Just as with switching, there are two main reasons why you might not want to change providers. The first is that you might not have to. Occasionally when customers call customer service lines to cancel service they are offered a better deal to stay. This doesn't always happen, but it will mean that you get the savings you're looking for without having to change operators. The second reason not to switch is that your current contract has not yet ended. It is possible to end a mobile contract early, but it is generally expensive to do so. Mobile contracts contain penalty clauses in the event of you wanting to cancel the contract early. The penalty is usually a fixed amount which will be multiplied by the number of months that are left remaining in your contract at the time you cancel it. The amount varies by operator, and you can find the fee on your operator's web page, however it's generally not cheap. On top of this there may be other fees involved in cancellation. If you have an incentive contract, or a contract that gave you a new phone when you signed up for service, you will undoubtedly have extra fees to pay. This is because you are technically paying for the phone you were given in instalments, with the extra cost each month being added into your phone bill. If you don't finish your contract then you won't finish paying for the phone, and the operator will not accept return of the phone. Instead, you will have to pay the remaining balance on the mobile before cancelling your service. There are times when cancelling a contract is worth it. If your contract has only a couple of months left to run, you don't have an incentive contract phone, and you're going to get significant savings with your new operator, then it might be worth paying the cancellation fees to start getting savings elsewhere. However, if your contract has more than a few months left in it the penalties for cancellation are far going to outweigh the benefits of switching.

Switching: The Process, Your Pac Code, and How Long it Takes...

Changing mobile operators is actually incredibly easy, but there are some things that you might want to know. The basic process of switching means that you call your current operator's customer service line and request cancellation of service. You will be told about any fees that need to be paid, as well as when service will actually end. Some operators will cancel service immediately, whilst some will take a few days to complete the process. Once you've cancelled, you simply go to your new operator and sign a new contract. You'll get a new SIM card, and once it's in your phone your new service should start within a couple of hours. However, if you want to keep your current phone number the process will be a little more complicated. It is your right to keep your phone number if you want to, and many people choose to since it avoids having to tell all your contacts about a new set of digits. In order to keep your number you'll need your pac code. Call you current operator before cancelling service and request the pac code, which is a unique number identifying you and your phone number. You may get the code immediately, or you may have to wait a few days, but the operator must give it to you and must do so free of charge. It's best not to cancel service until you have your pac, since once service is cancelled the operator may no longer be able to give you the code. When you sign up for your new service, just give the pac to your new operator and they will make sure that you keep your number. In this case it will take a little longer for your new service to start, but most operators can accomplish this by the end of the next business day.

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