With affordable rates and cutting-edge technology, VoIP has become a popular telecommunications option for businesses of all sizes. Not only is it affordable, VoIP is also proving to be an effective way to communicate with people all around the globe in a timely manner. If you are thinking about making the switch to VoIP, here are five things you should know to make the transition worthwhile:
Carefully Evaluate Used vs. New â While purchasing used VoIP hardware may seem like the smart financial move initially, you may end up not saving any money at all, or perhaps even paying more in the long run to maintain and upgrade the outdated/used equipment. Get a feel for your budget beforehand so you can figure out which of the two options is more viable.
Research VoIP Vendors â Like anything else in the corporate world, do your homework before plunking down your hard-earned cash. Long-term contracts are standard in the communications industry so thoroughly researching vendors prior to signing with one is imperative. Shop around to find the vendors that offer the latest VoIP equipment with the best price, most comprehensive customer support, and flexible contracts.
Look for Support from Start to Finish â Steer clear of any VoIP providers that simply leave you with the equipment manuals without properly walking you through installation of your VoIP for business system. Look for providers who take the time to walk you through the entire process step-by-step, ensure your system is working properly, and offers comprehensive support via telephone. Just remember, a new phone system with all the latest "bells and whistles" that cannot be properly operated is of little or no value.
Adequately Train Employees â If you choose to implement a new VoIP system, make sure you plan adequate time (anywhere from a couple days to a week) to properly train employees on the new office phone system and allow them to feel comfortable using it. This will ensure a smooth transition without interrupting daily business operations.
Emergency Services â When researching prospective VoIP services, ask about Enhanced 911 (or E911), a feature that provides an emergency operator with the name, address, and phone number of the caller with the click of a button. Also note that some VoIP systems can make calling 911 more difficult since a location is tracked through an IP address and a caller on a VoIP system may not necessarily be located where the IP address originates from.