Even if deploying a Unified Speech Assistant in an enterprise proved to increase productivity, lower costs and improve the workflow, many professional are still having doubts concerning speech technology. That shows in the quite slow growth of the market and the main concerns started with people being kind of disappointed by the star of speech recognition’s performance, Siri.
Fortunately, the problems people detected on Siri are not applicable in the case of enterprise speech applications. Those solutions are capable of offering support to small and mid-size business, but to Fortune 1000 customers too. The high reliability of this kind of solution is proven by the unified communication market’s top players confidence. A great speech recognition tool should provide great accuracy and continuous linguistic improvement capability.
The traditional obstacle companies face when considering to adopt speech technology is the considerable up-front investment necessary for the deployment and maintenance. Though there are little doubts regarding ROI, the initial costs and the rough economic climate are the main reason many businesses put the project “on hold”. It’s true that traditional on-premise deployments require substantial amounts of time and can bring quite tricky to support.
The good news is that we now live in the era of cloud-communications and cloud-based applications. A hosted or cloud-based speech technology service is no longer a subject of the concerns mentioned above. Offering the same benefits as a traditional premise-based SEAA (Speech Enabled Auto Assistant), it can be more rapidly and easily deployed. Above that the solution eliminates all associated costs of a premise-based solution. The expenses become more predictable thanks to the pay-per-user/month model, a much more controllable method than a huge initial investment. There are a lot of good reasons for choosing to deploy a cloud-based SEAA like the infinite flexibility it offers, enhanced communications continuity, centralized management, reduced overall costs, and disaster recovery. Accessing new technology will help enterprises deal with the challenges mobility and BYOD brings.
Any CIO, IT Manager, Call Center Manger and many other professionals acknowledge how important it is nowadays to benefit of extended value for existing voice and Unified Communications infrastructure and have support for an ongoing strategy to align with the organizational needs.
How can a Unified Speech Assistant in the Cloud help your organization?
- A cloud-based speech solution extends the value of your comprehensive hosted communication solutions, providing differentiating capabilities and adding the valuable applications customers are asking for.
- It also provides the ability to extend, leverage and invoke existing voice or UC systems to support a growing mobile and virtual workforce, while accelerating the adoption of collaboration applications that enhance decision making with the simple power of your voice: to call, message or conference.
- The total costs are reduced, but communications and collaboration benefits are extended for a great number of employees.
- Processes are streamlined and the administration is centralized so they can support the capabilieties of a lean IT staff.