Where to Start
Whether you’re a fresh-faced manager, just starting out in the world of leadership, or you’ve been managing for a while, and just feel you need to brush up on a few skills, assertiveness skills training can help. Regain control of your team, increase your confidence when dealing with difficult situations, and generally be a better manager. It is for these reasons and more that assertiveness skills training is incredibly important.
Assertiveness can help in a number of ways. To get a clearer idea, let’s take a look at how a training course, designed to make you a lot firmer in your managerial role, will help:
Being able to articulate your goals, plans and vision is incredibly important to get your team on your side. Not only that, but if you can communicate in an assertive way you’ll also be able to deal with difficult and overly-emotional people. All of this will help with your own confidence, as well as inspiring confidence in others.
When it comes to explaining duties, ideas and plans, you need to be assertive. If you don’t get this right from the outset, you could have an uphill challenge on your hands. Let’s say you’ve taken over a new department and your new team are waiting in earnest to hear your plans. You must be able to communicate this effectively. This will be the difference between being received well by your staff, and not.
Yet, the way you communicate is an ongoing daily consideration, not confined to when you’re just explaining departmental plans in a meeting. In this sense, assertiveness training will help with your day-to-day communication, knowing when to be a bit relaxed, and when to be a lot firmer. Different skills are required for different scenarios, it’s important to remember that.
Handling difficult situations
Let’s take the idea of being assertive one step further, what if you have to deal with someone difficult, or a situation that is particularly taxing. Knowing the right language to use and how to use it will help significantly. It can be the difference between nipping the problem in the bud and further escalating it to unmanageable proportions. In essence, you need to be able to do the following things:
- Use verbal and non-verbal language effectively – Leave your emotions to one side and speak factually. Use this technique and apply more strength and conviction to what you are saying as necessary. In addition, you must consider your body language. Think about eye contact, gestures and posture.
- Correct someone’s behaviour – If someone is misbehaving in the work place, or generally has a bad attitude, it’s important that you assert yourself in a way that tells that employee what you expect from them. It may be something minor, it may be something more significant, but whatever the problem, you need to ensure your staff are aware of what you want.
- Know when to be more or less assertive – Sometimes, your level of assertiveness will either help or harm a situation. With this in mind, you need to know when and when not to use it. Not all situations will need a firm voice from the manager, but other situations will.