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Top 3 syndromes reinforced by Wal-Mart

By Edited Nov 13, 2013 3 3

Don't get me wrong. My car knows the way to Wal-Mart, almost as well as it does the way home from work. There are, however, several things in our society that are reflected and even reinforced by Wal-Mart. Here are my top three.

#1. The "Keeping up with the Joneses" syndrome. I've been to a lot of Wal-Marts in my life. In places all over the country. Have you noticed when you walk into one that the first things you see is a row of shiny stainless steel and black cash registers? There are 29 in my local store. Do you know how many times that all 29 have been open for business at once? If you guessed "Never" you're right! This might just be standing out more to me since it's the holiday season and I'm stuck behind 8 other people in line to check out. Why have that many registers if you aren't going to use them? The only thing I can think of is another big box retailer had 28 in their store an Wal-Mart wanted one more to impress us with their greater commitment to customer service. Until you use them all though it's just "Keeping up with the Joneses" to me.

#2. The "I'll do it in a minute" syndrome. If you haven't heard of this one then you don't have kids. We've all asked our kids to "Take out the trash." or "Do your homework." or (this is my favorite) "Clean your room." Usually I'm treated to the phrase "In a minute." or "OK, as soon as I'm done with……" This syndrome applies to cashiers. A thankless task to be sure but why are the slowest cashiers usually at the express checkout lines? The very word "express" invokes visions of speed. The line of people with 4 or 5 items in their carts invokes frustration. I have asked this question. The answer I got was that, at least at my Wal-Mart, was that when a cashier goes to break, whatever cashier was coming on duty went to the lane the cashier going to break was at. No regards for the "Express" title that might be posted over their heads. It's all about customer service though. Have you seen our 29 cash registers?

#3 The "It's not my job" syndrome. Let's talk shopping carts. I know that people get paid to bring them back to the door. I see them with the little cart "droid" stopping traffic as they reload the chute so I can grab one. Have you noticed that the cart you choose becomes your cart for the duration of your shopping experience? If I or someone else came up to you and tried to take "your cart" there would be a fight or at least some words exchanged that I can't repeat here on InfoBarrel. Since I probably have my own cart, you can keep yours and brave the checkout lines on your own. Now, once you get back to your vehicle and load up for the ride home what happens to "your cart"? To many people just leave it next to the space they were parked in! Why? Because it's "not their job". Postpone your trip home for 10 seconds and put "your cart" in the cart corral like the rest of us. It may not be your job but it sure is your responsibility. These are probably the same people that yell at their kids to put their stuff away when this is the example they set. Find some common sense. Find your tribe.


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Comments

Dec 23, 2010 6:28am
dpeach
I remember years ago that Wal-Mart had a policy that if there were more than 3 people in a line they would open a new register. That is certainly not the policy today. Or, if it is, they don't enforce.
Dec 24, 2010 8:25pm
aidenofthetower
That's so funny, but only cause it it's true! I hate Wal-Mart, but I often find myself with little choice.
Dec 24, 2010 9:35pm
Tribeguy
Thank You! Yeah, Wal-Mart has about driven the smaller stores out.
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