Charges Filed Against BlueHippo By The Federal Trade Commission (FTC)
Companies like Tronix Country can ge a godsend to people who have bad credit and cannot get personal credit. Tronix Country allows you to use your bank account like you would a credit card in order to purchase electronics and appliances. Unfortunately, Tronix Country is not without its share of complaints. As a matter of fact, most of their complaints are similar to a company called BlueHippo who also catered to the same clients as Tronix Country.
BlueHippo, a company similar to Tronix Country filed for bankruptcy in 2008 after it was ordered to pay $5 million dollars to settle the FTC charges against them. The complaints about the company was similar to complaints that Tronix Country is getting now. Frustrated customers complained to the Federal Trade Commission (FTC) and eventually the FTC filed charges against BlueHippo.
The Lawsuit was settled because of the following CHARGES against BlueHippo
1) The company did not disclose the fact that there was a no refund policy even if they cancelled their order before the item is delivered. Failing to ship merchandise promptly or at least give the customer the right to get a refund and/or cancel is a violation of the FTC's Mail Order Rule.
2) The agreement called the "shipping verification form" that includes the shipping information and sales terms that the consumer needed to sign before receiving the item was not sent before the initial debit was taken from the customer's account. The customer had no idea what the finance terms and refund policy was and that there were things not disclosed in the initial conversation with the sales representative.
According to many Tronix Country customer complaints, this company is doing many of the same things that BlueHippo was charged with. Will Tronix Country have to face the same charges with the Federal Trade Commission?
The answer: Only time will tell. It is up to each individual consumer to contact the FTC with their complaints. Only then can the FTC do anything about it.
If you feel you have been taken advantage of by Tronix Country and have a complaint. First send the company letters in writing and give them a chance to rectify the situation. Make sure you keep good record of when you send a letter, who you spoke with and what was discussed. One of the complaints customers have against Tronix Country is that the customer service representatives do not properly notate customer account. Sometimes there is no record of your call.
If you cannot resolve the dispute with the company directly, then it is time to involve others. The Federal Trade Commission suggests that you contact your local consumer protection office. You may also send a letter to the Direct Marketing Association.
DMA Mail Order Action Line
1111 19th Street, N.W., Suite 1100
Washington, D.C. 20036-3603
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