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Business & Money
by mecs
9 years ago
Reducing Employee Turnovers: Easy as 1-2-3

The heart and soul of every company is the client but the blood that keeps it together are the employees. Management and development of people working for you is essential to the company's continuing growth.

Business & Money
by mecs
9 years ago
Invest in People to Succeed in the Economic Downturn

With service quality becoming one of the key differentiators during such times as these, virtual contact centers need to do everything they can to particularly retain their best performers, and their more profitable customers. Losing them or making staff redundant only plays into the hands of your competitors, and it can cause a potential loss in competitive advantage. So while the 'credit crunch' might impinge on most businesses, there's an opportunity to gain a lead on your competitors through effective differentiation and innovation. After all there's no point in following the herd - that will lead you nowhere, even if you survive the downturn. So ask yourself: "what I do differently?"

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