Invest in People to Succeed in the Economic Downturn
With service quality becoming one of the key differentiators during such times as these, virtual contact centers need to do everything they can to particularly retain their best performers, and their more profitable customers. Losing them or making staff redundant only plays into the hands of your competitors, and it can cause a potential loss in competitive advantage. So while the 'credit crunch' might impinge on most businesses, there's an opportunity to gain a lead on your competitors through effective differentiation and innovation. After all there's no point in following the herd - that will lead you nowhere, even if you survive the downturn. So ask yourself: "what I do differently?"