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Patricia Lotich is an MBA who is passionate about helping small business owners see their vision come to life by creating infrastructures that support business development and growth through strategic customer focus. She writes for,  http://thethrivingsmallbusiness.com which offers small business performance consulting services.

Recent Posts

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Business & Money
by patricialotich
8 years ago
Customer Mistakes - 10 Dumb Customer Mistakes Businesses Make

Anyone who runs a business or nonprofit organization understands that the customers, clients or donors are the ones who pay the bills. A mistake some organizations make is when they reach some level of success, they let up on pushing the organization forward and coast on prior achievements. They seem to forget about those things that they did to get to where they are.

by patricialotich
8 years ago
Iceberg of Ignorance - Do You Know Where the Problems Lie?

The Iceberg of Ignorance is a study done by Sidney Yshido in 1989 which indicated that senior management is so far removed that they often fail to understand business operations from the perspective of the customers and employees.

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