Nowadays companies consist of hundreds, even thousands of employees which would be difficult, not to mention expensive, to manually manage. It’s just not possible to keep tabs on so many employees using traditional methods – luckily there’s a workforce management solution for almost every situation you may find yourself in as an employer.
Workforce management programs help keep your budget on track by monitoring employee hours, ensuring no one slips into overtime, unless absolutely necessary. Employees can electronically check-in, and you can see it instantaneously from your computer. You can even see when employees take breaks, how long their breaks are, and when do they check out. This way you can also keep a close eye on employee work habits and patterns, allowing you to purge your company of employees who come in late often, take excessively long breaks, or consistently check out early. All of this tracking is handled by an automated computer system, so your HR department, supervisors, and managers can spend their time on other, more important tasks, rather than having to constantly keep an eye on employees coming in and out.
Since almost all modern day workforce management solutions are automated and have their calculations handled electronically, very few errors are made. This keeps both employer and employee happy; employees are paid fairly and on time, while employers can limit their manual reviews and spend time more productive things. Payday becomes a far easier day for accounting departments if a proper workforce management program is being used in the company.
Most workforce management solutions also come with many additional features which not only help you keep tabs on your employees, but also assist you in creating balanced, cost-efficient schedules. Employees can easily keep you updated on their availability electronically, either from home or from a small computer at work – their availability being submitted into the system and accounted for during the next schedule creation. The workforce management program makes scheduling far easier for you, since it can collectively take each and every employees availability and distribute hours evenly – you can even set your own custom modifiers to meet your specific company policies (ex. If you’re unavailable for 3 or more days, you cannot work during all of that week).
The more advanced workforce management programs collect and document all kinds of helpful information, ranging from customer load to specific employee performance, and even employee group performance, so you can see who works best with whom. This information is easily viewable in the form of graphs, charts, and raw data. The possibilities are endless with this much information on your employees and customers. You can see which days of the week you need to schedule more employees and which days you’re better off keeping a small staff for maximum cost efficiency. This kind of readiness helps you better serve your customers even during the busiest of times.
Perhaps the biggest benefit of using a workforce management solution is the amount of time it will save your managers and supervisors. As mentioned earlier they will no longer need to waste their time checking when employees come in and out, and can be more lax on observing employee performance, since almost all of it can be tracked with your solution of choice. This means they can spend more time tending to customer concerns, properly training new employees and tending to their many other managerial tasks. Overall, using a workforce management solution is sure to give your business a considerable boost in sales, a reduction in costs, and a huge increase in employee morale.