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How to Use the Self-Serve Checkouts

By Edited Jan 24, 2016 1 1

 Step 1-Starting

If you are apprehensive about using the self-service checkout, start by trying to use it with 2 or 3 items.  The fast lanes will take 12-15 items.  Push the start button  on the computer kiosk screen.  Once you push the button, you may hear a voice that says, “Welcome valued customer.” Some will ask you do you have a card for that store.  Others may ask you to scan your card.  If you do scan your card, you can receive more discounts on your groceries.  For example Kroger or Meijer’s cards will give you 10 cents up to several dollars in  discounts on certain purchases.

Self-Checkout: Fastlane

 Step 2- Scanning

Next scan your items below on the glass screen.  You should see the item amount appear on the screen in front of you as you do so.  It should also, itemize how much savings you received on that item.

 Step 3-Lookup

What if the item does not have the item number on it?  You can look it up by pictures of the item.  Click on that or click on “type in the name of the item.”  When you have the item number, it will ask you to enter “how many?” On the screen pad press the number of the items of that product that you have.  For example, apple quantities might be “3.”

 Step 4- Completion

When complete, press the button that says, “finished or done.”  Then a screen will show up asking you to enter the method of payment such as credit card, cash, gift certificate, or other. 

 It will also ask if you have coupons.   Some self-service machines will ask you to scan the coupons.  Others will ask you to give the coupons to the cashier attendant.

Step 5- Submission

If paying with cash, the kiosk asks you to give cash.  Submit coins first then the bills.  If paying by atm or credit card the self-service machine will ask you to slide your card and follow the instructions on the pin pad.  The pin pad will ask you if it is Credit or Debit/atm.  If you choose Debit/atm the kiosk asks you  to enter a pin number.   If you enter Credit, the kiosks asks you to push the button for credit.  It is better to say credit, then you do not have to enter a pin number, but if you want cash back you need to enter atm/debit and pin number. It will generally ask if you want $20, $40, or other.  Then push the button for the amount of cash back you want.  It will ask you if this amount is okay “yes” or “no."  then push enter.  Depending on the credit amount it may ask you to sign your name on the pin pad.

Do not let  any of this discourage you. If you run into problems contact the cashier for help.   When done a message says “take your receipt.”  Some will give you extra coupons too.


There is usually a live attendant available to help you, If you have a problem.  Do not hesitate to ask for assistant.  Also, if several people have a problem on the self-serve, you may end up waiting until the one attendant can help you.  When paying in cash the machine will give you your change back, but you must remember to take your change from the slot.  I have seen  people who have walked out leaving their change in the slot.  I use the self-service check-outs and I like them.  Have you tried it yet?






Feb 3, 2013 6:22am
Very good information that should certainly help people to use these. Although personally on principle I refuse to use them, simply because I believe we already pay enough for our groceries so why should we do the supermarkets work for them as well.

In my opinion service has gone down the toilet(excuse that expression) but we no longer receive customer service in many stores these days. In fact I prefer to shop online where possible for those special little things more and more because the suppliers actually reply to our queries and give us service. thanks
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