Never fail the quality parameter because of 3 regular but crucial points. Follow these 3 steps and become an excellent contact center agent. Customer services at it's best.

Identifying and Eliminating Toxic Workplace Behaviors

Ever work with a rude coworker? Here is a list for employees to practice when confronted with coworkers who make their skin crawl. Practicing them will ensure they will keep their jobs and be happy.

Want to learn some helpful tips on how to motivate your employees/managers. Read this.

The kind of business you choose has legal and financial implications. Don't automatically assume that when you go into business with someone that you should have a partnership.

Find out how to do an inventory count at work, or to improve your process if you're already doing them.

Managing change isn't easy. It can be even harder when that change is unexpected. Brothers Chip and Dan Heath have provided some very practical advice in their book Switch: How To Change Things When Change Is Hard. Here are three tips from their book that should help you manage your team through difficult times.

As a manager, your first hire has to start somewhere. If you want to avoid making the wrong employment decision, it is important to know the process of evaluating and selecting the right employee. Here are several strategies you can use to narrow down the best potential candidates to hire.

Building an effective team is critical to organisational success. This article offers some simple strategies aimed at improving team morale and creating an environment that considers the needs of the individual and the requirements of the team.

Are you ready to have the most motivated employees around? Click now to learn how...

The "Human" in Human Resource management may sound like a simple matter of managing the hiring of employees, implementing pay and benefits packages, firing, re-assignments, and usually new employee training if needed. And yet, that's the easy stuff. Oh yes, those are the straight forward tasks that anyone performs in the arena of Human Resources. But there is far more to this function than the name implies. Frankly, it can also be the source of great difficulty and consternation throughout the project lifecycle.

The Close-Out phase of a project represents all the activities, events, tasks and completed documentation needed to verify that the project is truly complete. What does "done" look like? Keep this question in mind as you build your close-out products and activities. The close-out verifies completion and delivery of the product and all its pieces and parts. You can have multiple Close-Out phases.

It all has to start somewhere, and although we are not talking about the conception and birth of a project, we will talk about that special event that sets the stage for all future project communications. The project Kick-Off Meeting serves many purposes. The content, detail, and duration of the Kick-Off meeting are directly related to the size, complexity and priority the project holds in the organization. Big complex projects require a lot of time to plan and conduct; so allow for as much time as possible. And if this event requires several hours, plan for several breaks in the schedule to allow participants to refresh themselves.

A brief article describing five steps that leaders can take to think about and develop personal and organizational values. This article may be useful for leaders, managers, mentors, and coaches.

A brief article discussing when, how, and why it may be appropriate to bend or break the rules as a leader. This article may be useful for leaders, managers, mentors, or coaches.

A brief article that presents techniques that you can use to ensure good judgment. This technique may be useful for leaders, mentors, managers, and coaches.

A brief article about mental agility and change management. This article may be of use for leaders, managers, mentors, and coaches.

A brief article about the judicious use of negative motivation. This article may be useful for leaders, managers, mentors, and coaches.

A brief article about transformational and transactional leadership. This article may be useful for leaders, managers, mentors, and coaches.

A brief article expounding on the concept of transactional leadership. This article may be useful for leaders, managers, mentors, and coaches.